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How a top airline has responded to the surging popularity of budget airlines like Ryanair

We spoke to KLM Royal Dutch Airlines CEO Pieter Elbers to find out how his company has responded to the rise of low-cost carriers like Ryanair and EasyJet. Following is a transcript of the video.

Pieter Elbers: Well, low-cost in Europe started about 20 years ago. And the big low-cost leaders in Europe, Ryanair and EasyJet, they were founded back then. My personal view is that for especially the first decade of their existence, network carriers like ourselves sort of underestimated, ignored — almost arrogantly ignored — the rise of low-cost carriers.

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Source : BusinessInsider.Com

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